3. Identifying Purposes
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
5. Collection of Personal Information
I. Collection of information at registration
Registration is required if you want to use the ColdChase Products. By purchasing some ColdChase Products, you shall be automatically registered. Other users may either sign in through LinkedIn, Twitter, Facebook, Instagram and other social media sites. As part of this registration, we will require that you submit certain information that is relevant to the purposes of the ColdChase Products. We collect the following information (“Personal Information”) from our subscriber’s registration information: first and last name, company name, phone number, email address, and password.
II. Mobile Device Location Information
Upon registration or the use of our location-enabled services on the ColdChase Products (for example, when you access services from a mobile device), we may need to collect and process information about your actual Global Positioning System location (including the latitude, longitude or altitude of your mobile device) and the time the location information was recorded. Some of these services require your personal data for the feature to work and we may associate location data with your device identification and other information we hold about you. If you wish to use the particular feature, you will be asked for your consent. If you do not want your location information collected when you use the ColdChase Products, please contact your device manufacturer or platform provider to determine how to disable the collection of this information.
III. Collection of information when you use the ColdChase Products
When you use the ColdChase Products, we automatically collect and store certain information about your computer or device and your activities including:● the IP address of your computer;● the unique mobile device identifier;● technical information about your computer or mobile device such as they type of device, mobile device identification number, web browser, other browser information (e.g. size, connection speed and connection type), and operating system or platform;● your preferences and settings (time zone, language, etc.); and● your internet provider or mobile carrier name.
IV. Collection of information submitted by you
You may send electronic information or physical documentation to us in the following forms: messages or transaction information relating to your interactions with our Merchants; receipts, personal data in text and picture form; and other subscriber-generated content provided to us in the normal course of your use of the ColdChase Products, including but not limited to posts, profiles, comments, suggestions, forwarded messages, feedback information, usage information, transaction information and Traffic Data (as defined below).
V. Collection through interaction with the ColdChase Products
We may collect your Personal Information when you communicate it to us by use of one of our web forms or other interactions with the ColdChase Products, by email, or by any other means of communication.
The ColdChase Products offers publicly-accessible blogs and allows you to create personal profiles which can be seen by others (collectively, “Public Content”). This Public Content and any of the information you post to the Site, such as reviews, are intended for public consumption. You should be aware that any information you provide in this area may be read, collected, and used by others who access them. We take no responsibility for any information which you or your employees, agents, contractors and representatives post or publish on the ColdChase Products and you agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from any such post or publication. We may post your testimonials along with your name on the ColdChase Products from time to time if such information is provided to us.
If you are logged into social media sites such as LinkedIn, Twitter, Facebook, Instagram or others, and you access but are not logged into the ColdChase Products, we may receive information from such social media site to make it easier for you to create an account on the ColdChase Products and show you relevant content from your friends on such social media. This information personalizes your experiences and helps you create an account. You can also connect your account on third party social media like LinkedIn, Twitter, Facebook, Instagram or others, in which case we may collect and store information identifying your account with the third party service.
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
VI. Traffic Data
“Traffic Data” is collected by the ColdChase Products and our third-party traffic analysis provider through the use of software that is included on the ColdChase Products as well as cookies that are stored temporarily on your computer. Together, these technologies help us manage our content by identifying which content is effective.
Cookies are small data files that are stored on a subscriber’s computer for record-keeping purposes. Cookies track where you travel on the ColdChase Products and what you look at. A session ID cookie expires when you close your browser. When you log into the ColdChase Products, your browser may ask if you want it to remember you as a registered subscriber of the ColdChase Products. If you accept, the session ID becomes a persistent cookie, which remains on your hard drive for an extended period of time. Although cookies are used by most major websites and are accepted by default by most web browsers, it may be possible to disable cookies via your browser settings. We use session cookies and usage data to make it possible to navigate the secure environment inside the ColdChase Products and to keep, and periodically track, information about you for the purpose of creating a personalized web experience and improving the ColdChase Products or measuring and conveying to others the performance levels of the ColdChase Products. We may link the information we store in cookies to any personally identifiable information you submit while on the ColdChase Products. This is for the purpose of creating a personalized experience within the ColdChase Products, to assist the Company in understanding its users and subscribers and designing improvements to the ColdChase Products, and for the purpose of collecting usage and performance metrics.
VIII. Online and Mobile Advertising
IX. Use of analytics tools
X. Location Data
When you access the ColdChase Products using a web browser or other application, we may gather and store certain types of information including: traffic data from your browser, your IP address, location, GPS signals sent by a mobile device, cookie information, and the pages you visit on the ColdChase Products. Traffic data is helpful in identifying and fixing problems with the ColdChase Products.
5. USE AND DISCLOSURE OF PERSONAL INFORMATION
I. General use
provide customer service and support, administrative messages, resolve disputes, and troubleshoot problems including helping third-party service providers fulfill their functions; fulfill your requests for certain features of ColdChase Products; customize, measure and improve the ColdChase Products; offer or provide you with products or services including providing you information relating to receipts, technical notices, updates and security alerts; inform you of targeted marketing, service updates, and promotional offers unless you opt out; assist us to measure our performance and to share performance information with others; comply with legal or regulatory requirements (as described below); and fulfill other purposes, subject to your explicit consent.
We may also collect market-related information, which may include personal information, concerning market trends and activities impacting our activities. This information may include contract terms, financial information and other information for the purpose of market analysis and strategic planning. We may also collect information related to our media, investor and public relations activities and information related to our interactions with financial and other analysts and advisors.
II. Third-party disclosure
We may share personal information or feedback with affiliates, third-party vendors, consultants and other service providers who work for us. We may share your first name and comments or feedback with third-parties. We will not tie any other information, other than your first name, that can identify you to your comments or feedback. However, third-parties may be able to tell who you are from your comments, particularly if you provide your full name or your contact information in the comments.
IV. Acquisition of the Company
In the event that the Company, or all or a portion of our business, or one or more of its divisions, is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, liquidation or another similar transaction, your Personal Information shall be one of the transferred assets.
V. Retaining Information
We may retain your personal information while you have an account with us and thereafter for as long as we need it for purposes not prohibited by applicable laws and subject to the provisions in our Terms. This data may be retained for approximately 14 days after your relationship with us has been terminated.
VI. Legally compelled disclosures
6. DISCLOSURE OF PAYMENT CARD INFORMATION
To use certain services on the ColdChase Products, we may require credit or debit card account information. By submitting your credit or debit card account information through the ColdChase Products, you expressly consent to sharing of your information with third-party payment processors, other third-party service providers, and applicable businesses.
I. DATA RETENTION AND ACCOUNT TERMINATION
Businesses may terminate their account by contacting ColdChase. After 14 days of receiving a termination request, or immediately after we terminate our relationship with you, the business profile, including all offered promotions, will be removed from the ColdChase Products, but we may retain information about you for the purposes authorized under this Privacy
Policy and our Terms unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Coldchase Products or to comply with legal obligations.
II. CONSENT AND PRIVACY SETTINGS
By providing your mobile phone number, businesses expressly consent to receive direct dial calls, from us for any urgent and administrative issues. When you sign up for an account, you are opting in to receive emails and notifications from the ColdChase Products and other ColdChase Products users such as businesses signed up with the ColdChase Products.
7. ACCURACY OF INFORMATION AND INDIVIDUAL ACCESS
The Company relies on you to ensure that the Personal Information you enter into our system is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You may make changes or corrections to your Personal Information at any time. You may review or update your personal information by clicking your settings tab in your business dashboard or in the menu located within your personal profile.
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
When updating your personal information, we may ask you to verify your identity before we can act on your request. Unless required by law, we may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical. Where we can provide information access and correction, and when required by law, we will do so for free.
We also make every effort to ensure the accuracy of the information in our reports, displays, articles and support queries. However, you must verify all information created from your use of the ColdChase Products. We recommend that you consult a professional before completing any government or regulatory filing or otherwise relying upon the information, as the use of this information is at your own risk. You are responsible for ensuring that the information you have entered into our system is accurate, reliable and complete.
8. MERCHANT’S ACCESS FOR YOUR EMPLOYEES OR CONTRACTORS
If you are a Merchant, in order for you to use certain features of the ColdChase Products, you may be required to provide Personal Information relating to your employees, agents, contractors and representatives (“Company Representatives”) from time to time. You acknowledge, and represent to us that you will not share your subscriber identification, and rather that your Company Representatives shall register for their own subscriber accounts on the ColdChase Products. You agree to indemnify and hold us harmless for any loss, cost, complaint, damage, claim or liability whatsoever arising from your disclosure to us of Personal Information relating to your Company Representatives to enable us to set up a user id for such Company Representatives.
9. THIRD PARTY SERVICE PROVIDERS
10. BUSINESS TRANSFERS
11. LINKS TO OTHER WEBSITES
12. SECURITY MEASURES
In addition, we restrict unauthorized access through protective policies, procedures, and technical measures, including: providing reasonable physical and electronic safeguards with regard to the storage of Personal Information; limiting access to your personal Information to those employees or contractors who we reasonably believe need to come into contact with that information to provide products or services to you or in order to do their jobs; and governing employees and other contractors by strict standards and policies to ensure that Personal Information is secure and treated with the utmost care and respect. Please note that no data transmission over the internet or otherwise can be guaranteed to be completely secure. As a result, while we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
If you have a security related concern, please contact us at the contact details provided above. We will work closely with you to ensure a quick and personal response to your concerns.
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
We will never send email messages to customers requesting confidential information such as passwords, credit card numbers, or social security or social insurance numbers. Please do not act on any such emails as you may compromise your Personal Information by replying or by following links to a fraudulent website.
17. HANDLING CUSTOMER COMPLAINTS AND SUGGESTIONS